FAQ! Need Help?
See Our Most Frequently Asked Questions Below
Standard Shipping – £4.99
Free Standard Shipping ( On all orders over £60 ) – £0.00
UK Next Day – £5.99
Free UK Next Day (on all orders over £150) – £0.00
Saturday – £8.99
Free Saturday (orders over £150) – £0.00
If you have returned the parcel via a trackable service, we recommended tracking the parcel to see if it has been delivered before contacting us. If the parcel is showing as delivered, kindly allow 10 – 14 working days for us to process your return.
Sorry we are not accepting exchanges at the moment.
All items are sent tracked, depending on service selected you will be required to sign for delivery.
Not for deliveries in the UK, however, International deliveries may incur customs fees but you will need to confirm with your courier.
Unfortunately no, we only allow one discount/promo code per order.
Depending on the code/promo some codes will not work on the following categories – sale, shoes, beauty & accessories. Also some codes are time sensitive, so you may be outside the use by date.
Please visit this page to view our size guide.
We Accept ALL major Credit Cards via Stripe, Clearpay and Paypal in the following Currencies GBP, USD, EUR and AUD.
We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
After placing your order, an email will be sent with your order details (please check your spam/junk folder). You will then receive another email confirming the item has been dispatched and is on it’s way to you.
Please check your spam/junk folders, if you still haven’t received an order confirmation then contact us at INFO@THEFASHIONPHASE.COM
Yes an Invoice/Packing Slip will always be included in the parcel.
We offer a 14day refund policy providing the item return does not breach our return policy.
Standard shipping will take 3-5 working days.
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FYI – IF YOU’RE GETTING IN TOUCH REGARDING AN ORDER, DON’T FORGET TO INCLUDE YOUR ORDER NUMBER.
